Cramer Health’s leadership team brings together decades of experience across healthcare, marketing, and agency leadership. Their expertise is both professional and personal, giving them a unique understanding of the realities patients, families, providers, and support teams face every day.
That perspective helps shape how they partner with clients, create meaningful experiences, and support better outcomes. Meet the team leading Cramer Health and helping organizations build stronger connections with the people they serve.
Our list of capabilities
Julie Walker
EVP, Cramer Health
Healthcare is part of Julie’s DNA. A registered nurse turned agency founder, she brings both clinical credibility and strategic thinking to every client relationship. With over 25 years in the industry, she has helped leading biopharma companies launch products, onboard patients, and build lasting retention programs while always keeping people at the center.
Our list of capabilities
Jill Petrie
SVP, Creative Solutions
To Jill, it’s personal. With broad experience delivering strategic and content programs for pharmaceutical and health organizations, she also brings firsthand experience as a caregiver. That perspective shapes how she approaches patient onboarding, retention, and support programs. Jill designs programs that are easier to navigate and more responsive to real patient needs. Across disease states, treatment types, and care settings, her work is grounded in improving patient and provider access to the information and support they need to move forward with confidence.
Our list of capabilities
Jenn Nichols
SVP, Client Services
Jenn is a collaborative leader who brings more than two decades of experience across the healthcare industry, from clinical care to strategic marketing leadership. As a registered dietitian with a foundation in patient education, she connects science, storytelling, and strategy to make complex information clearer and more actionable for patients and providers. Whether launching new brands, leading integrated campaigns, or building teams from the ground up, she approaches every challenge with empathy, curiosity, and a strong sense of purpose.
Our list of capabilities
Sarah Santos
VP, Creative Director
Sarah asks the why and the how when approaching complex healthcare marketing challenges. Her curiosity creates strategic solutions that strike the right balance between purpose and creativity. Often drawing inspiration from societal or cultural influences, she brings humanity into highly engaging and effective patient and HCP communications. Responsible for the overall creative vision behind Cramer Health’s work, Sarah leads teams that shape bold, human-centered experiences that engage audiences, support decision-making, and inspire action.
Our list of capabilities
Mary Doucette
VP, Programs & Operations
Mary is the rare kind of program leader who can see both the big picture and the details that make it possible. She combines a deep understanding of her clients’ goals with a disciplined approach to execution, helping teams navigate complexity while keeping patient support programs moving forward. From onboarding and retention to adherence initiatives, Mary leads cross-functional teams across clients, partners, and internal stakeholders to deliver programs that are thoughtful, efficient, and built to achieve meaningful outcomes. She is also a trusted expert in the MLR review process, helping ensure programs launch smoothly and stay on track.
